Booking and Cancellation

Payment Terms and Pricing

To secure your booking, a 25% non-refundable advance payment of the total amount is required. The remaining balance is due no later than forty-five (45) business days before your arrival date. If payment is not received within three (3) business days of booking, Isbreen The Glacier reserves the right to cancel the booking without prior notice. Please note that our prices are quoted in NOK, and Isbreen The Glacier may adjust them as needed. All services require advance booking and prepayment via bank transfer, as there is no card terminal available for on-the-spot transactions.

Order Confirmation

Once your booking has been confirmed, it becomes binding for both parties. A confirmation will be sent to you. The person or company listed on the order is financially responsible for the entire order, including any potential damages.

Cancellation Policy

For cancellations made fourteen (14) business days or more before the start of your booking, we will only keep the 25% non-refundable portion of your payment. Cancellations made less than fourteen (14) business days before arrival are non-refundable. In the event of a no-show, the guest, company or person who is responsible for the booking will be charged 100% of the total booking amount.

Illness or Accident

Guests are responsible for any costs resulting from accidents or illness during their stay. We strongly recommend that all guests obtain travel insurance before their trip to cover such situations.

Accommodation Guidelines

Please adhere to the specified maximum occupancy for your accommodation unit, as described in the listing. Exceeding this limit may result in the rejection of additional guests. Guests are expected to treat the accommodation and its furnishings with care to prevent damage and unnecessary wear and tear. Any loss or damage to the property or fixtures will be the responsibility of the guest. Excessive noise that disturbs neighbors may lead to eviction.

Terms & Conditions for Activities

Once your activity booking has been confirmed, it becomes binding for both parties. To secure your booking, a 100% advance payment of the total amount is required.
For cancellations made fourteen (14) business days or more before the start of your booking, we will keep 50% of your payment. Cancellations made less than
fourteen (14) business days before arrival are non-refundable. In the event of a no-show, the guest, company or person who is responsible for the booking will be charged 100% of the total booking amount.

Guests are responsible for any costs resulting from accidents or illness during their stay. We strongly recommend that all guests obtain travel insurance before their trip to cover such situations.

Digital Waiver

All guests are required to complete and sign our digital waiver in full prior to check-in. Failure to do so may result in the cancellation of activities without refund.

Weather Conditions Policy

All outdoor activities offered by Isbreen The Glacier are subject to weather conditions. Please note that weather conditions may result in a different and/or shorter experience than originally booked. However, this will not result in a refund.
In the event that an activity is cancelled due to adverse weather conditions, we will make every effort to adjust the activity to accommodate the prevailing conditions or reschedule it to an alternative time. Should neither option be feasible, guests will generally be entitled to a full refund.

Exceptions: For the following activities — Fjord & Wildlife Cruise, Swimming and Snorkeling with Whales, Deep Sea Fishing, Fjord Cruise under the Midnight Sun, and Arctic Floating — there will only be a 50% refund if the activity is cancelled due to weather conditions.

Please be advised that all services offered are subject to availability and may be impacted by factors beyond our control. Outdoor activities are subject to weather conditions, and winter-based activities are dependent on the presence of snow. Please understand that our estimations regarding seasonal activities are based on typical yearly weather patterns and may vary. We appreciate your understanding and flexibility in accommodating any changes that may arise due to these factors.